Terms and Conditions
Effective Date: 26-01-2026
Welcome to Quench Elegance. These Terms and Conditions (“Terms”) govern your access to and use of the website https://quenchelegance.com/ (“Site”) and the purchase of products from us. By accessing or using this Site, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use the Site.
1. Definitions
“Company,” “we,” “our,” “us” refers to Quench Elegance.
“User,” “you” refers to any person accessing or using the Site.
“Products” refers to hair oil, shampoo, and other personal care items sold on the Site.
2. Eligibility
You must be at least 18 years old or accessing the Site under the supervision of a legal guardian to make a purchase.
3. Account Registration
You may be required to create an account to place orders.
You are responsible for maintaining the confidentiality of your account credentials.
We reserve the right to suspend or terminate accounts that provide false or misleading information.
4. Product Information
We strive to display accurate product descriptions, images, and pricing.
Product images are for representation purposes only; actual products may vary slightly.
We reserve the right to modify or discontinue products at any time without notice.
5. Pricing & Payment
All prices are displayed in INR (₹) unless stated otherwise.
Prices are subject to change without prior notice.
Payments must be completed through available secure payment gateways.
We do not store full debit/credit card details.
6. Order Confirmation & Acceptance
Order confirmation does not mean acceptance of the order.
We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspected fraud.
In case of cancellation after payment, applicable refunds will be processed as per our Refund Policy.
7. Shipping & Delivery
Delivery timelines are estimates and may vary based on location and logistics partners.
We are not responsible for delays caused by courier services, natural events, or unforeseen circumstances.
Risk of loss passes to you upon successful delivery.
8. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy, available on the Site.
Certain products such as opened or used personal care items may not be eligible for return due to hygiene reasons.
9. Use of Products
Our products are for external use only unless stated otherwise.
Always perform a patch test before use.
We are not responsible for allergic reactions, misuse, or improper storage of products.
Consult a professional before use if you have sensitive skin or medical conditions.
10. Intellectual Property
All content on the Site, including logos, text, images, designs, and graphics, is the intellectual property of Quench Elegance.
You may not copy, reproduce, distribute, or exploit any content without written permission.
11. Prohibited Activities
You agree not to:
Use the Site for unlawful purposes
Attempt to gain unauthorized access to systems
Upload malicious software or code
Misuse content or impersonate others
12. Limitation of Liability
To the maximum extent permitted by law:
We shall not be liable for indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount paid by you for the product in question.
13. Indemnification
You agree to indemnify and hold harmless Quench Elegance from any claims, losses, or damages arising from your violation of these Terms or misuse of the Site.
14. Third-Party Services
The Site may include links or services from third parties (payment gateways, delivery partners). We are not responsible for their actions, policies, or content.
15. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts located in [Your City/State].
16. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on the Site.
17. Contact Information
For questions or concerns regarding these Terms:
Email: info@quenchelegance.com