Return & Refund Policy
Effective Date: 26-01-2026
At Quench Elegance, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased from https://quenchelegance.com/ may be returned or refunded.
1. Eligibility for Returns
Due to the nature of personal care and cosmetic products, returns are accepted only under the following conditions:
The product is damaged, defective, or incorrect at the time of delivery
The issue is reported within 48 hours of delivery
The product is unused, unopened, and in its original packaging
2. Non-Returnable Items
The following items are not eligible for return or refund:
Opened or used hair oil, shampoo, or cosmetic products
Products damaged due to misuse, negligence, or improper storage
Products purchased during sale or promotional offers, unless damaged or incorrect
Free or complimentary products
3. Return Request Process
To request a return:
Email us at [your email address] within 48 hours of delivery
Include:
Order ID
Product name
Clear images/videos showing the issue
Our support team will review the request and respond within 2–3 business days
Unauthorized returns will not be accepted.
4. Return Approval & Pickup
Once approved, return pickup will be arranged or return instructions will be shared
Products must be securely packed to prevent transit damage
We reserve the right to reject returns if products do not meet eligibility conditions upon inspection
5. Refund Policy
Approved refunds will be processed to the original payment method
Refund processing time: 5–10 business days after return verification
Shipping and handling charges are non-refundable, unless the return is due to our error
6. Replacement Policy
Replacements are offered for damaged, defective, or incorrect products, subject to stock availability
If replacement is unavailable, a refund will be issued
7. Order Cancellation
Orders can be cancelled before dispatch only
Once shipped, orders cannot be cancelled
To cancel, contact us immediately at [your contact details]
8. Late or Missing Refunds
If you have not received a refund:
Check with your bank or payment provider
Processing times may vary depending on your payment method
Contact us if the issue persists beyond 10 business days
9. Policy Changes
Quench Elegance reserves the right to update or modify this policy at any time without prior notice. Updates will be reflected on this page with a revised effective date.
10. Contact Us
For return, refund, or cancellation queries:
Email: info@quenchelegance.com